Helpdesk Technician II
Tasks
- Assist with client onboarding and offboarding
- Create and maintain internal and client documentation
- Deploy and maintain security tools and management agents
- Escalate issues to Level I helpdesk staff as needed
- Maintain helpdesk ticket notes and time entries
- Provide day to day support for desktop and server operating systems
- Provide remote customer support
- Remediate issues with third party vendors
- Support Microsoft Office 365 Azure Teams OneDrive and SharePoint
- Support mobile devices and mobile device management
- Support networking devices including firewalls switches and wireless access points
- Support on premise and cloud backup and disaster recovery
- Troubleshoot end user hardware software and cloud services
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Autopilot | Backup and Recovery | ConnectWise Manage | Device Management | Disaster Recovery | Endpoint protection | Entra ID | Group Policy | Helpdesk ticketing | Intune | Microsoft Active Directory | Microsoft Azure | Microsoft Entra | Microsoft Entra ID | Microsoft Office | Microsoft Office 365 | Microsoft Teams | Mobile Device | Mobile Device Management | Monitoring and Management | Office 365 | OneDrive | RMM | Remote Monitoring and Management | Remote monitoring | SharePoint | TCP/IP | VPN | Wi-Fi | Windows server
Education
N/A
Roles
Helpdesk Technician | IT | IT Support | IT Support Specialist | Specialist | Support Specialist | Technician
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