Senior Support Systems Administrator
Raleigh, North Carolina
R
USD 120K-149K (estimate) Senior-level Full Time
Tasks
- Build N8N automations
- Build Zapier workflows
- Configure Zendesk triggers and SLAs
- Create backup and recovery runbooks
- Create support performance dashboards
- Design disaster recovery plans
- Execute UAT for releases
- Lead incident response
- Maintain Zendesk integrations
- Maintain staging environments
- Maintain version controlled technical documentation
- Manage Zendesk routing logic
- Own Zendesk ecosystem
- Own middleware for support stack
- Perform QA for system changes
- Run regression testing
Perks/Benefits
- Annual L and D budget
- Flexible hybrid setup
- Health, dental, vision insurance
- Home office stipend
- Unlimited PTO
Skills/Tech-stack
Automation | Backup and Recovery | Contextual Workspaces | Disaster Recovery | Documentation | Incident Management | Intercom | JSON | JavaScript | Liquid Markup | Looker | N8n | QA | Regression testing | SLAs | SQL | Staging | Tableau | Trigger | UAT | Zapier | Zendesk | Zendesk API | Zendesk Suite
Education
N/A
Regions
Countries
States
Cities
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