Tech Support Engineer - Tier 2 (Remote)
Tasks
- Analyze logs and configurations
- Collaborate with R&D Product and QA on bugs
- Deploy, configure, and optimize security platform
- Diagnose and resolve advanced product issues
- Maintain documentation and knowledge base articles
- Partner with pre-sales and post-sales teams
- Provide guidance to Tier 1 support engineers
- Resolve complex escalated technical issues
- Support onboarding, upgrades, and integrations
Perks/Benefits
Skills/Tech-stack
APIs | AWS | ClickHouse | Cloud Computing | EDR | ELK Stack | EPP | Firewalls | IDS/IPS | Incident Response | JSON | Linux | Log Analysis | Mac OS | NGAV | NGFW | Networking | REST | SIEM | SQL | Troubleshooting | VMware | Windows | XDR
Education
N/A
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