Customer Success Engineer
Tasks
- Advocate for customer feedback and roadmap priorities
- Collaborate with engineering to influence product improvements
- Conduct technical workshops and quarterly business reviews
- Document best practices and customer success plans
- Lead customer onboarding, training, and enablement
- Mentor team and support knowledge sharing
- Monitor customer health usage metrics and adoption
- Provide technical advisory for enterprise customers
- Troubleshoot cloud APIs and integrations issues
Perks/Benefits
- Dental insurance
- Fully remote
- Health insurance
- Home office setup reimbursement
- Life insurance
- Long-term disability
- Paid Holidays
- Performance-based merit increases
- Short-term disability
- Sick leave
- Unlimited paid time off
- Vision insurance
Skills/Tech-stack
API | Access Management | CSPM | Cloud Computing | DSPM | Data Loss Prevention | Data Privacy | Data Security | Data integration | Data loss | Database Administration | Identity and Access Management | Identity and access | Loss prevention | Networking | Project Management | Python | SIEM | SQL | Technical Communication | Vulnerability Management | Web Services
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
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