Senior Technical Support Engineer
Tasks
- Advise on infrastructure as code best practices
- Assist deployment and optimization of customer environments
- Contribute to support process improvements
- Create internal training resources
- Diagnose issues and perform root cause analysis
- Document solutions for knowledge sharing
- Escalate complex technical challenges
- Mentor junior team members
- Monitor support tickets and maintain SLAs
- Provide advanced technical support
- Resolve customer problems
- Stay current with emerging technologies
Perks/Benefits
- Dental insurance
- Flexible vacation policy
- Health insurance
- Parental leave
- Professional growth opportunities
- Remote work
- Vision insurance
Skills/Tech-stack
API Authentication | AWS | Active Directory | Alerting | Ansible | Azure | Bash | CloudFormation | Datadog | Docker | Encryption | Firewalls | GCP | GDPR | Infrastructure as Code | Kubernetes | LDAP | Linux | Load balancers | Logging | Monitoring | NoSQL | OAuth | Powershell | Python | RBAC | REST APIs | SAML | SOC 2 | SQL | Scripting | Single Sign-On | TCP/IP | TCPDump | Terraform | VPN | Wireshark | “as-code”
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