Systems and Platform Administrator I
Tasks
- Assist with backup and recovery procedures
- Assist with user account provisioning and access management
- Create and maintain knowledge base articles
- Document incidents and resolutions in ticketing system
- Follow SLAs and escalate complex issues
- Manage endpoint inventory and asset records
- Monitor enterprise systems and servers
- Provide Tier 2/3 end user support
- Support endpoint deployment and provisioning
- Support endpoint security and compliance initiatives
- Support endpoint security vulnerability remediation
- Support patching and maintenance activities
- Track service quality metrics including SLA adherence
- Troubleshoot Windows macOS and mobile issues
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Configuration Manager | DHCP | DNS | Group Policy | Jamf | MacOS | Microsoft Configuration Manager | Microsoft Intune | Microsoft Teams | Okta | Powershell | SCCM | ServiceNow | TCP/IP | VMware | VPN | Virtualization | Windows | Zoom
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
Regions
Countries
States
Cities
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