Intern, Continent Information Security Partnership
Tasks
- Escalate high priority items
- Maintain tracking logs and reports
- Manage service tickets in ServiceNow
- Monitor dashboards for delays aging tickets and bottlenecks
- Monitor incoming tickets and alerts
- Perform follow ups with IT and support teams
- Track ticket status due dates updates and closure
- Update process documentation and operational records
- Validate ticket details and identify missing information
Perks/Benefits
Skills/Tech-stack
IT Service Management | IT service | Jira | Microsoft Excel | Microsoft Outlook | Microsoft PowerPoint | Microsoft Word | PowerBI | Service Management | ServiceNow | Ticketing systems
Education
N/A
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