Senior Escalation Engineer

Tasks

• Apply code changes
• Collaborate with research and support teams
• Handle customer facing escalations
• Identify root causes
• Implement quick response code changes
• Maintain working relationships with field teams
• Perform research and reproduction
• Resolve complex technical issues
• Troubleshoot enterprise systems
• Work with customers on reported issues

Perks/Benefits

• Additional days off
• Branded gifts
• Educational courses
• English classes
• Flu vaccination
• Football team
• Fully remote
• Health checkup
• Medical insurance
• On-call rotations
• Paid certifications
• Paid sick leaves
• Paid vacations
• Relocation bonus
• Sport compensation
• Team-lunch budget
• Tech talks

Skills/Tech-stack

AI tools | Active Directory | GPO | Kerberos | LDAP | Network Troubleshooting | PCAP | SaaS | WinRM | Wireshark