IAM Service Delivery Manager
Tasks
- Analyze ticket trends to identify systemic IAM issues
- Coordinate IAM patching upgrades and maintenance windows
- Coordinate deployments upgrades and integrations with enterprise systems
- Maintain IAM runbooks and operational documentation
- Maintain on call coverage for IAM support
- Manage incident change and request handling for IAM
- Monitor IAM service health availability and performance
- Own IAM service delivery for identity governance SSO MFA PAM
- Support SOX ISO SOC2 compliance access controls and documentation
- Track and report IAM KPIs SLA provisioning MFA adoption and auth success rates
- Triages prioritizes and resolves IAM tickets within SLA
Perks/Benefits
- N/A
Skills/Tech-stack
ABAC | Access Management | Authentication | Authorization | BeyondTrust | Change Management | Compliance Management | CyberArk | Entra ID | GitHub | HashiCorp Vault | ISO 27001 | IT Service Management | IT service | Identity Lifecycle Management | Identity governance | Identity lifecycle | Incident Management | KPI Reporting | Lifecycle Management | Microsoft Entra | Microsoft Entra ID | Microsoft Project | Multi-Factor | Multi-Factor Authentication | OAuth | Okta | OpenID Connect | Ping Identity | PowerPoint | Powershell | Privileged Access | Privileged Access Management | Python | RBAC | Request Management | SAML | SLA management | SOC2 | SOX | SailPoint | Saviynt | Service Management | ServiceNow | SharePoint | Single Sign-On | Zero Trust
Education
N/A
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