Incident Response Analyst II
Tasks
- Assess incident impact and urgency
- Conduct post incident reviews and document timelines
- Escalate incidents to cross-functional teams
- Maintain SOPs and incident records
- Manage incident tickets in ITSM tool
- Monitor CCTV for security events
- Monitor alarms and alerts 24 7
- Perform first level alert triage and investigation
- Provide real time incident updates
- Review vendor maintenance and service advisories
Perks/Benefits
Skills/Tech-stack
AWS | Alert triage | Azure | CCTV monitoring | Cloud infrastructure | DCIM | Everbridge | GCP | Grafana | ITIL | ITSM | Incident Response | Jira | Nagios | Oracle Cloud | Oracle Cloud Infrastructure | Routing | SolarWinds | TCPIP | WANLAN
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