IT Helpdesk Engineer
Tasks
- Analyze and resolve user issues
- Assist with user training on IT systems
- Escalate unresolved issues
- Handle service requests
- Provide first contact support via phone
- Provide first contact support via remote session
- Provision new computers
- Resolve hardware and software issues
- Support client networking issues
- Support enterprise desktop and laptop users
- Support meeting room equipment
- Support mobile device users
- Troubleshoot VPN connections
- Troubleshoot end user IT problems
- Troubleshoot printer issues
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | DHCP | DNS | Entra ID | Group Policy | Jamf | MacOS | Microsoft Entra | Microsoft Entra ID | Microsoft Exchange | Microsoft Intune | Microsoft Office | Microsoft Office 365 | Microsoft SCCM | Office 365 | Powershell | Printer Troubleshooting | Remote Support | Remote support tools | Support Tools | TCP/IP | VPN | Windows 11
Education
N/A
Roles
Engineer | Helpdesk Engineer | IT | IT Helpdesk | IT Helpdesk Engineer | IT Support | IT Support Engineer | Support Engineer
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