IT - Helpdesk Engineer
Tasks
- Coordinate with ISPs and telecom providers
- Diagnose and resolve software incidents
- Document incidents in IT service desk system
- Escalate issues to senior IT team
- Follow up with users to confirm resolution
- Install and configure hardware and software
- Manage device provisioning with Microsoft Intune
- Perform user account operations
- Recommend process improvements
- Reset MFA and passwords
- Support Microsoft 365 applications
- Troubleshoot hardware incidents
Perks/Benefits
Skills/Tech-stack
365 Admin Center | Active Directory | Admin Center | CompTIA | DHCP | DNS | IAM | ITIL | LAN | MFA | MacOS | Malware remediation | Microsoft 365 | Microsoft 365 Admin | Microsoft 365 Admin Center | Microsoft Intune | Password reset | Phishing remediation | Routing | TCP/IP | VoIP | WAN | Windows
Education
N/A
Roles
Engineer | Helpdesk Engineer | IT | IT Helpdesk | IT Helpdesk Engineer
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