IT Service Desk & Security Support
Malvern, Pennsylvania, United States
USD 100K-110K (estimate) Mid-level Full Time
Tasks
- Categorize tickets
- Coordinate vendor support escalations
- Create knowledge base articles
- Deploy endpoints
- Deprovision user accounts
- Document and resolve tickets
- Escalate security incidents
- Harden endpoints
- Investigate security issues
- Maintain technical documentation
- Maintain vendor documentation
- Manage offboarding support
- Manage onboarding support
- Manage ticket queues
- Modify user access
- Monitor security alerts
- Perform access reviews
- Promote security awareness
- Provision user accounts
- Recover endpoints
- Refresh endpoints
- Resolve Tier 2 issues
- Resolve tier 1 issues
- Review data security alerts
- Support incident response documentation
- Support privileged access validation
- Support vendor onboarding
- Triage security alerts
- Troubleshoot endpoint issues
- Validate security patches
Perks/Benefits
Skills/Tech-stack
AI copilots | Access Control | Access Management | Access Review | Active Directory | Automation | Chatbot knowledge | Chatbot knowledge base | DLP | Device imaging | Endpoint Patching | Endpoint Security | Entra ID | ITSM | Incident Management | Knowledge Base | MFA | Microsoft 365 | Microsoft Defender | Power Automate | Powershell | Request Management | Ticketing systems | Virtual Agents | Windows
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
Regions
Countries
States
Cities
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