Security Support Manager
Chicago - IL - 200 N. La Salle St - Suite 1700, United States
USD 140K-165K Mid-level Full Time
Tasks
- Conduct performance reviews and career development
- Contribute to security requirements standards procedures reference architectures
- Hire onboard develop retain security support analysts
- Identify gaps in support workflows implement process improvements
- Lead security support analysts team
- Manage security tools support ticket queue
- Monitor queue health metrics and take corrective action
- Partner with IT Security and business stakeholders to align support delivery
- Produce reporting on ticket trends team performance recurring issues
- Provide 24 7 critical security incident response
- Provide hands on guidance for complex incidents
- Set KPIs and hold analysts accountable
- Set operating standards escalation paths service expectations documentation quality controls
- Triaged assigned prioritized resolved tickets within SLA
Perks/Benefits
Skills/Tech-stack
800-53 | Active Directory | DNS | Email Security | Endpoint Management | Entra ID | Firewalls | ISO 27001 | ITSM | Incident Response | Intune | Jira | Microsoft Azure | Microsoft Entra | Microsoft Entra ID | NIST 800 | NIST 800-53 | NYDFS | Networking | PCI DSS | Powershell | Python | Queue management | SIEM | SLA management | SOC 2 | SOX | ServiceNow | Shell Scripting | Ticket Queue Management | Zscaler
Education
Roles
Manager | Security | Security Support | Security Support Manager | Support Manager
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