Security Support Manager
Chicago - IL - 200 N. La Salle St - Suite 1700, United States
USD 140K-165K Mid-level Full Time
Tasks
- Conduct performance reviews and career development
- Contribute to security requirements standards procedures reference architectures
- Hire onboard develop retain security support analysts
- Identify gaps in support workflows implement process improvements
- Lead security support analysts team
- Manage security tools support ticket queue
- Monitor queue health metrics and take corrective action
- Partner with IT Security and business stakeholders to align support delivery
- Produce reporting on ticket trends team performance recurring issues
- Provide 24 7 critical security incident response
- Provide hands on guidance for complex incidents
- Set KPIs and hold analysts accountable
- Set operating standards escalation paths service expectations documentation quality controls
- Triaged assigned prioritized resolved tickets within SLA
Perks/Benefits
Skills/Tech-stack
800-53 | Active Directory | DNS | Email Security | Endpoint Management | Entra ID | Firewalls | ISO 27001 | ITSM | Incident Response | Intune | Jira | Microsoft Azure | Microsoft Entra | Microsoft Entra ID | NIST 800 | NIST 800-53 | NYDFS | Networking | PCI DSS | Powershell | Python | Queue management | SIEM | SLA management | SOC 2 | SOX | ServiceNow | Shell Scripting | Ticket Queue Management | Zscaler
Education
Roles
Manager | Security | Security Support | Security Support Manager | Support Manager
Related jobs
-
API | Access Management | CSPM | Cloud Computing | DSPMDental insurance | Fully remote | Health insurance | Home office setup reimbursement | Life insuranceMid-level Full TimeCanada R10h ago
-
Access Management | Antivirus | Endpoint protection | Firewall | IDSIPS401k | Dental insurance | Medical insurance | Paid sick hours | Vision insuranceSenior-level Contract Full TimeIrvine, CA, United States14h ago
-
Sr. Embedded Detection Analyst USD 122K-187KAI tools | Alert Correlation | Alert triage | Cause analysis | Detection engineeringSenior-level Full TimeRemote - USA R15h ago
-
Access Control | Cloud Security | Documentation | ISO 27001 | Microsoft Excel401k matching | Company holidays | Company paid medical dental and vision insurance | Complimentary Onsite Lunch | Paid time offSenior-level Full TimeEnglewood Cliffs, NJ, United States16h ago
-
Principal Enterprise Security Engineer USD 293K-343KAI Governance | Access Management | Agentic AI | Agentic AI Governance | AuthenticationEquity compensation | Health benefits | Work onsite flexibilitySenior-level Full TimeSan Mateo, CA, United States R17h ago
-
Security Engineer USD 160K-210KAPI Integration | AWS | Access Management | Application Firewalls | Compliance Automation401k savings plan | Holiday pay | Paid vacation time | Relocation assistance | Sick leaveMid-level Full TimeSan Mateo, California, United States17h ago
-
Security Operations Center Analyst USD 115K-130KAlarm systems | Burglar Alarm | Emergency Notification | Emergency notification systems | Incident ResponseFlexible remote work days | In office collaboration 5 days per weekMid-level Full TimeFrisco, TX, United States18h ago
-
800-53 | Access Management | CIA triad | CRM | Cyber ResilienceCompany-sponsored team events | Flexible time off | Wellness resourcesSenior-level Full TimeDenver, Colorado; Los Angeles, California; Phoenix, … R18h ago
-
Security Compliance Architect USD 143K-205K800-53 | AWS | Audit Readiness | Cloud Computing SRG | Cloud SecuritySenior-level Full TimeRemote - USA; San Jose, California, … R22h ago
-
CrowdStrike | Detection-as-code | Integration diagrams | Microsoft Sentinel | SIEMFlexible time off | Group dental insurance | Group medical insurance | Home internet allowance | Mobile phone allowanceSenior-level Full TimeRemote R23h ago
-
Cloud Security Engineer USD 107K-193KAlert Tuning | Azure | Azure Policy | Conditional Access | Defender for401k match | Company meetings and events | Conferences | Health, dental, and vision insurance | Paid volunteer time offSenior-level Full TimeIndianapolis, IN, United States1d ago
-
Senior Cyber Security Engineer USD 135K-170KActive Directory | DNS | Detection engineering | EDR | Email Security401k | Dental insurance | Education assistance | Health insurance | Life insuranceSenior-level Full TimeReston, VA, US1d ago
-
Senior Security Analyst (L2/L3) USD 160K-185KAWS | Attack Emulation | Check Point | ClickHouse | Compliance AuditingCorporate AI subscriptions | Corporate training | Flexible working hours | Language courses access | Paid overtime for incidentsSenior-level Full TimeGeorgia R1d ago
-
Threat Hunter USD 160K-200KAnomaly Detection | Detection Systems | Digital forensics | EDR | FirewallsMid-level Full TimeKansas City, MO SOC1d ago
-
Information Assurance Engineer USD 112K-125K800-37 | Control Traceability Matrix | Cross domain | Cross-domain security | Defense in Depth401k matching | Employee resource groups | Every other Friday off | Flex Time Off | Flexible scheduleMid-level Full TimeScottsdale, AZ, United States1d ago
-
AI Security Engineer USD 100K-150KAccess Control | Access Management | Adversarial ML | Application Security | AuthorizationSenior-level Full TimeUnited States - Remote R1d ago
-
Sr. Manager, Third Party Risk Management USD 95K-151KAudit Readiness | BC/DR | BitSight | Business Continuity | Business Continuity PlanningSenior-level Full TimeUS-Headquarters, United States1d ago
-
Sr. Director, Cyber Risk and Trust USD 150K-215KAudit Readiness | CIS Controls | Contract Security Reviews | Control mapping | Control maturitySenior-level Full TimeUS-Headquarters, United States1d ago
-
Security Officer Incident Response USD 36K-36KCustomer Service | Emergency response | Incident Response | Patrol operationsCareer growth | Dental insurance | Disability insurance | Discounts | Life insuranceSenior-level Full TimeTowson, Maryland1d ago
-
Vice President and Product Owner, Information Security – Continuous Controls Monitoring USD 192K-289K800-53 | AI RMF | API | AWS | Agile401k match | Company pension plan | Dental insurance | Disability insurance | Education benefitExecutive-level Full TimeWash, 213 Washington St., Newark, NJ, …1d ago
-
Cybersecurity Controls Assessor USD 114K-185K800-53 | Audit Readiness | CMMC | Continuous Monitoring | Cyber Security401k match | Employee assistance program | Employee discounts | Flexible spending account | Health savings accountSenior-level Full TimeIndianapolis, North Building Meridian Center (US-MC-NB), … R1d ago
-
Cybersecurity Technology Manager USD 160K-220KApplication Security | Authentication | Azure | Cloud Security | Control DeviationsHealth insurance | Professional development | Time offMid-level Full TimeJersey City, United States1d ago
-
Cyber GRC Transformation Manager USD 95K-178KAI RMF | APIs | Archer | Automation | Compliance ManagementFlexible work arrangements | In-person collaborationMid-level Full TimeFL001 - Florida, USA (FL001), United …1d ago
-
Sr. Solution Consultant USD 100K-176KAWS | Active Directory | Azure | Cybersecurity | Data Exchange LayerCommunity involvement support | Flexible work hours | Medical, dental & vision coverage | Paid parental leave | Paid time offSenior-level Full TimeRemote United States, United States R1d ago
-
IT Security Infrastructure Architect USD 99K-125KAccess Control | Antivirus | CIA triad | Cloud Security | Cloud Security ArchitectureMentorship | Travel as required | Work-life balance | Workplace recognitionSenior-level Full TimeTelecommuter OH, United States R1d ago