IT Support Analyst II - Office of Judicial Administration
Tasks
- Collaborate with service desk infrastructure and security teams
- Configure and deploy endpoint devices
- Create knowledge base and technical documentation
- Document root causes and resolutions
- Execute device imaging and provisioning
- Handle escalated technical incidents
- Manage endpoint compliance and enrollment
- Operate IT support platforms
- Perform device sanitization
- Perform patching and configuration updates
- Resolve hardware compatibility issues
- Route and manage service desk tickets
- Support endpoint management platforms
- Troubleshoot endpoint issues
- Update SOPs and improve processes
Perks/Benefits
- N/A
Skills/Tech-stack
CMDB | Cayzu | Device enrollment | EndPoint Manager | Endpoint compliance | ITIL | Intune | KillDisk | Knowledge Base | ManageEngine | Microsoft Endpoint | Microsoft Endpoint Manager | Patching | Print Management | Remote Support | Remote support tools | Support Tools | Troubleshooting
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Roles
Analyst | IT | IT Support | IT Support Analyst | Support Analyst
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