IT Support Analyst Lead - Office of Judicial Administration
Tasks
- Administer endpoint management platforms
- Coordinate vendor and internal support platform issues
- Develop and maintain technical documentation
- Maintain platform configuration and operational integrity
- Manage IT support team
- Provide advanced technical support
- Serve as escalation point for complex incidents
- Support compliance reporting and support audits
- Support service and support platforms
- Troubleshoot advanced workstation and policy issues
Perks/Benefits
- N/A
Skills/Tech-stack
CMDB | Cayzu | Configuration Management | Device enrollment | Endpoint Management | Group Policy | ITIL | Intune | KillDisk | Knowledge Base | ManageEngine | Microsoft Windows | Patch Management | Policy Administration | Print Management | Remote Support | Troubleshooting
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Science in Computer Science | Bachelor of Science in Information Technology
Roles
Analyst | Analyst Lead | IT | IT Support | IT Support Analyst | IT Support Analyst Lead | Lead | Support Analyst
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