IT Support Engineer / Specialist
Tasks
- Apply information security policies for user accounts and devices
- Assist with conference room device setup
- Diagnose and resolve user device issues
- Escalate issues to second line when needed
- Log and track IT issues in service desk
- Maintain IT knowledge base for common issues
- Maintain office automation equipment
- Perform initial issue classification and triage
- Perform routine checks on office IT equipment
- Provide first line user IT support
- Set up and troubleshoot printers
- Support conference room audio visual equipment
- Troubleshoot network connectivity and Wi-Fi issues
- Use AI tools to find solutions and draft user guides
Perks/Benefits
- N/A
Skills/Tech-stack
Google Workspace | IT Service Management | IT service | Information security | Jira Service | Jira Service Management | MacOS | Microsoft 365 | Powershell | Printer Troubleshooting | Prompt engineering | Python | Routers | Service Management | Shell Scripting | Switches | TCP/IP | Wi-Fi | Windows | Zendesk
Education
N/A
Roles
Engineer | IT | IT Support | IT Support Engineer | IT Support Specialist | Specialist | Support Engineer | Support Specialist
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