ITSM Administrator
US-TX-Austin-500 W 2nd-1900, United States
USD 97K-127K (estimate) Mid-level Full Time
Tasks
- Administer ITSM platform
- Build ITSM integrations using REST APIs
- Configure ITSM workflows
- Configure SLA policies escalation and notifications
- Create and maintain runbooks and knowledge base documentation
- Develop dashboards and operational reporting
- Drive continuous improvement and platform ROI optimization
- Maintain ITSM stability and performance
- Manage CSAT and feedback mechanisms
- Manage ITSM access roles and permissions
- Manage ITSM upgrade lifecycle release testing validation
- Serve as escalation point for ITSM issues
Perks/Benefits
- 401k match
- Commuter transit FSA
- Corporate discount program
- Dependent care FSA
- Flexible spending accounts
- Health savings accounts
- Long-term disability
- Medical, dental, vision and life insurance
- Paid maternity and parental leave
- Paid professional designations
- Short-term disability
- Training reimbursement
- Volunteer days
Skills/Tech-stack
API Integrations | Asset Management | Azure AD | CMDB | Change Management | Dashboards | Dashboards and KPIs | Data Governance | Datadog | Escalation management | HaloITSM | IT Service Management | IT service | ITIL | Incident Management | JavaScript | Microsoft 365 | Monitoring | OAuth2 | Powershell | Powershell Scripting | Problem Management | Python | RBAC | REST API | REST API integrations | REST APIs | Reporting analytics | Request Fulfillment | SCOM | SLA management | Service Catalog | Service Management | ServiceNow | Webhooks | Workflow automation | Zabbix
Education
N/A
Roles
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