IT Helpdesk Administrator
Canada - Markham - Ontario
CAD 90K-110K (estimate) Senior-level Full Time
Tasks
- Administer Exchange cloud
- Administer end user accounts permissions and access rights
- Assist with Hyper V environment administration
- Assist with Windows Server administration
- Conduct system testing and end user reviews
- Coordinate IT onboarding tasks
- Create and maintain PowerShell scripts
- Define and execute server backup and recovery procedures
- Escalate unresolved incidents
- Maintain workstation builds
- Manage Entra ID
- Manage Intune device management
- Manage Microsoft 365 environment
- Manage SharePoint
- Manage end user system inventory
- Manage help desk incident and service processes
- Oversee help desk staff and communicate with end users
- Perform file system configuration
- Prioritize investigate and resolve service desk tickets
- Provide emergency on-call support
- Provide end user orientation and training
Perks/Benefits
Skills/Tech-stack
Active Directory | Cisco | Configuration Manager | Disaster Recovery | Entra ID | Exchange Online | File Server | Hardware Troubleshooting | Hyper-V | Imaging | Intune | Microsoft 365 | Operations Manager | Powershell | Server backup | Service Desk | SharePoint | System Administration | System Center | System Center Configuration | System Center Configuration Manager | System Center Operations | System Center Operations Manager | System Center Virtual Machine Manager | Ticket prioritization | VMware | Virtual Machine Manager | Windows server
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