Jr. Associate - System Administration

Tasks

• Communicate outages and incidents
• Escalate incidents
• Follow SOPs for troubleshooting and escalation
• Generate daily reports
• Generate weekly reports
• Log incidents in Jira
• Log incidents in ServiceNow
• Monitor network infrastructure
• Monitor servers and applications
• Participate in shift rotations
• Perform initial diagnostics
• Respond to alerts and incidents

Perks/Benefits

• 24/7 shift coverage

Skills/Tech-stack

AWS | Cloud Computing | DHCP | DNS | IT Support | Incident Management | Jira | Microsoft Azure | Nagios | Network Monitoring | Network Troubleshooting | Routing and Switching | ServiceNow | SolarWinds | TCPIP | VLAN | Zabbix