IT Support Administrator

Tasks

• Escalate incidents with detailed notes
• Flag suspicious activity and route to security
• Handle Microsoft 365 access requests
• Maintain onboarding checklists and runbooks
• Manage MFA resets and Temporary Access Pass
• Manage device lifecycle and inventory
• Monitor IT helpdesk Slack and Jira queues
• Perform endpoint patching follow ups
• Provide on-site IT support
• Resolve laptop and peripheral issues
• Run device onboarding and offboarding
• Support Conditional Access user issues
• Support compliance and audit tasks
• Triage Jira service desk tickets
• Troubleshoot VPN connectivity

Perks/Benefits

• Equity
• Health coverage
• Leave benefits

Skills/Tech-stack

Asset tagging | Conditional Access | Device imaging | Entra ID | Intune | Jira | MDM | MFA | MacOS | Microsoft 365 | Microsoft Entra | Microsoft Entra ID | Networking basics | OneDrive | Outlook | Palo Alto | Palo Alto GlobalProtect | Powershell | Prisma Access | SharePoint | Slack | Teams | VPN troubleshooting | Windows