Junior Technical Support Engineer with German
Timisoara, Romania, Romania; Bucharest., Romania, Romania; Iasi, Romania, Romania; Romania
RON 48K-54K (estimate) Entry-level Full Time
Tasks
- Assess issue severity and priority
- Avoid escalation through effective communication
- Collect issue requirements
- Communicate with customers
- Create and update knowledge base articles
- Follow SLA targets
- Identify and report software issues
- Maintain issue tracking and documentation
- Own incidents from start to resolution
- Perform root cause correction
- Prevent issue recurrence
- Provide technical assistance
- Provide timely incident updates
- Resolve customer technical issues
Perks/Benefits
Skills/Tech-stack
API | Browser support | CRM | CRM software | Cause analysis | Contact center | Contact center software | Customer support | Database | IP Routing | Incident Management | Knowledge Management | Networking | PBX | Protocols | Root Cause Analysis | Root cause | SIP | SLA | Salesforce | Scripting | Technical Support | Telecommunications | VoIP
Regions
Countries
States
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