Senior Technical Success Manager
Tasks
- Deliver product training for customers
- Drive successful deployments with field sales
- Handle customer escalations
- Manage premium customer support relationships across channels
- Monitor customer environments and provide proactive recommendations
- Provide security implementation consulting
- Resolve complex technical service issues
- Serve as technical liaison for strategic customers
- Translate field insights into product requirements
Perks/Benefits
- Education reimbursement
- Health plans
- Hybrid work
- Parental leave options
- Retirement options
- Time off plans
Skills/Tech-stack
Capture analysis | Cisco | DLP | FTP | Fiddler | ICMP | IDS/IPS | Juniper | L2 switching | L3 Routing | LDAP | Network Troubleshooting | Packet Capture | Packet capture analysis | Routing and Switching | SAML | SQL | SSL/TLS | Shell Scripting | WinMTR | Wireshark
Education
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