Product Support Engineer
Tasks
- Collaborate with operations for escalated items
- Collaborate with sustaining engineering for escalations
- Conduct WebEx customer sessions
- Document solutions in knowledge base
- Investigate customer-reported issues
- Manage support cases in ticketing system
- Provide technical guidance to support engineers
- Publish knowledge base articles
- Resolve software related problems
- Review technical documentation for training
- Troubleshoot technical issues
- Update support case documentation
Perks/Benefits
- Always on recognition
- Annual wellness and community outreach days
- Comprehensive benefits
- Flexible work environment
- Global collaboration and networking opportunities
Skills/Tech-stack
Active Directory | Cause analysis | Command Line | Command-line scripting | Customer communication | Distributed Systems | IIS | Information services | Internet Information Services | Issue isolation | Microsoft Exchange | Powershell | Root Cause Analysis | Root cause | SMTP | Windows
Education
N/A
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