Staff Technical Support Engineer (FortiSIEM)
Tasks
- Collect and analyze configuration deployment and logs
- Escalate issues to senior support engineers
- Investigate and document product and interoperability issues
- Manage support cases lifecycle
- Perform live troubleshooting on production environments
- Provide 24x7 on call support for P1 issues
- Reproduce customer environment using lab equipment
- Set and manage customer expectations
- Troubleshoot FortiSIEM customer issues
- Write knowledgebase articles
Perks/Benefits
- 401k
- Dental insurance
- Disability insurance
- Leave Program
- Life insurance
- Medical insurance
- On-site work
- Paid Holidays
- Sick time
- Vacation time
- Vision insurance
Skills/Tech-stack
AWS | ClickHouse | Cloud Networking | Cloud platform | DNS | Elasticsearch | Firewalls | Google Cloud | Google Cloud Platform | HTTP | HTTPS | Hybrid Cloud | Hyper-V | IDS/IPS | KVM | LDAP | Linux | Microsoft Azure | Nutanix | OMI | OSI | Proxmox | RDP | RHEL | Rocky Linux | Routing | SIEM | SMTP | SNMP | SSH | SSL/TLS | SUSE Linux | Security Compliance | Switching | TCP/IP | Telnet | Ubuntu | VMware vSphere | VNC | VPN | Vulnerability Management | WMI | Windows server | Xen
Education
Regions
Countries
States
Cities
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