IT Support Technician
Brownsburg, IN, United States
USD 54K-70K (estimate) Mid-level Full Time
Tasks
- Coordinate warranty repair and replacement
- Install configure troubleshoot desktops laptops printers and mobile devices
- Manage Microsoft 365 application support
- Manage Microsoft Intune policies and compliance
- Manage ServiceNow tickets
- Manage Windows Autopilot deployments
- Package software for deployment
- Provide escalation support
- Resolve Tier 2 end user issues
- Support hardware and peripheral issues
- Support onboarding and offboarding
- Troubleshoot Windows 10 & 11 issues
- Troubleshoot macOS issues
Perks/Benefits
- Bonus program
- Dental insurance
- Employee assistance program
- Employee referral program
- Employer matching
- Group life insurance
- Medical insurance
- Retirement plan
- Training programs
- Vacation time
- Vision insurance
Skills/Tech-stack
Active Directory | Android | Azure AD | Configuration profiles | Device enrollment | Entra ID | Hybrid Identity | IOS | IPadOS | MFA | MacOS | Microsoft 365 | Microsoft Entra | Microsoft Entra ID | Microsoft Intune | Microsoft Teams | OneDrive | Outlook | ServiceNow | SharePoint | Software packaging | Windows 10 | Windows 11 | Windows Autopilot | Windows Configuration Profiles | Windows configuration
Education
Associate Degree | Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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