Technical Support Engineer
Tasks
- Collaborate with Engineering, Product, and Sales
- Conduct technical training sessions
- Create technical documentation and troubleshooting guides
- Escalate high priority customer issues
- Implement and manage support processes
- Lead and mentor technical support team
- Monitor analyze and report support metrics
- Perform root cause analysis
- Resolve technical issues via email phone or remote sessions
- Support deployments and configuration
- Troubleshoot reported customer problems
Perks/Benefits
- 401k plan
- Generous vacation policy
- Health, dental, vision insurance
- Hybrid work environment
- Professional development
Skills/Tech-stack
Bash | Best practices | Cause analysis | DHCP | DNS | Endpoint Security | Firewall | HTTP | IDS/IPS | Incident investigation | Knowledge Base | Knowledge base management | Network Security | Packet Capture | Proxy Security | Python | Root Cause Analysis | Root cause | Scripting | Security best practices | Support ticketing | TCP/IP | TCPDump | Technical documentation | VPN
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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