Soho Support Coordinator- Bedrooms - Soho Beach House Miami (Remote/Miami Based)

Tasks

• Achieve KPIs
• Convert enquiries to bookings
• Enter guest records accurately
• Exceed guest expectations
• Follow company policies and procedures
• Handle incoming calls and emails for room reservations
• Manage guest complaints
• Provide service recommendations
• Update promotions and special offers

Perks/Benefits

• 401k match
• Career development
• Health care
• Medical/Dental/Vision
• Paid time off
• Retirement plan

Skills/Tech-stack

Attention to detail | Customer Service | Data entry | Microsoft Office | Opera | Problem Solving | Time management