Principal Software Engineer, Customer Engineering
Tasks
- Align customer engineering team strategies and priorities
- Build and deploy AI agents for customer escalation workflows
- Identify and champion tooling improvements for troubleshooting and performance analysis
- Integrate agent capabilities into identity platforms
- Represent engineering on customer calls and prepare executive briefings
- Serve as technical liaison between customer facing teams and engineering
- Track and report escalation metrics for resolution timeline accountability
- Translate customer needs into engineering roadmap contributions
Perks/Benefits
Skills/Tech-stack
AI Agents | API Design | API Integration | Access Management | Agile Scrum | Automated Deployments | CI/CD | Cybersecurity | Distributed Systems | Enterprise Integration | Functional testing | Git | Identity and Access Management | Identity and access | Identity governance | Integration Testing | Kanban | System Integration | System Integration Testing | Unit Testing | Zero Trust
Education
N/A
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