Cyber Client Service Technician (C‑CST) – Team Lead
Tasks
- Assess device cybersecurity risks
- Build customer relationships
- Collaborate with security operations center agents
- Communicate risks status and resolution plans
- Define corrective action plans
- Escalate technical and customer issues
- Implement mitigations for security vulnerabilities
- Lead and coach technicians
- Maintain device level security records
- Monitor productivity and case volumes
- Partner with hospital IT and information security
- Perform patching and remediation
- Plan assign and balance workloads
- Represent cybersecurity services to customers
- Support audits and corrective action plans
- Track analyze and report performance metrics
- Troubleshoot complex device cybersecurity issues
Perks/Benefits
- 401k
- Accident insurance
- Dental insurance
- Disability insurance
- Hybrid work model
- Life insurance
- Medical insurance
- Paid time off
- Professional development
- Tuition reimbursement
- Vision insurance
Skills/Tech-stack
800-53 | Cybersecurity | Device security | Healthcare IT | Imaging equipment | NIST | NIST SP | NIST SP 800 | NIST SP 800-53 | Networking | Networking Attributes | OS Security | Operations Center | Patch Management | Remediation | Risk Assessment | SP 800-53 | Security Operations Center | Security operations | Troubleshooting | Vulnerability Management
Education
Roles
Cybersecurity Team Lead | Cybersecurity Technician | Lead | Team Lead | Technician
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