L2 Technical Support Engineer
San Francisco, California, United States
USD 120K-140K (estimate) Entry-level Full Time
Tasks
- Analyze logs
- Assist professional delivery services
- Conduct remote customer sessions
- Contribute to knowledge base
- Diagnose complex technical issues
- Escalate complex issues to Tier 3
- Improve support processes
- Maintain customer communication
- Mentor L1 support
- Perform system diagnostics
- Provide status updates by SLA
- Reproduce issues in lab environments
- Resolve escalated issues from tier 1
- Review network configurations
- Troubleshoot OPSWAT solutions
- Validate bug fixes
Perks/Benefits
- N/A
Skills/Tech-stack
Ansible | Bash | CI/CD | Docker | ELK Stack | Kubernetes | Linux | Log Analysis | MongoDB | MySQL | Networking | PLC | Powershell | Prometheus | Python | Remote Support | SCADA | SCADA communications | Sentry | Terraform | Troubleshooting | Windows | Windows server | Zipkin
Education
N/A
Regions
Countries
States
Related jobs
-
AWS CloudWatch | AWS Session Manager | AWS Workspaces | Access Management | Amazon EKSSenior-level Full TimeUnited States8h ago
-
Robotics Platform Security Engineer USD 90K-300KAppArmor | Auditd | C# | C++ | CIS BenchmarksHybrid work option | On-site collaboration | Remote work optionSenior-level Full TimeIrvine, CA8h ago
-
Robotics Application & Product Security Engineer USD 90K-300KAPI Security | Adversarial analysis | Application Security | Artifact signing | AuthenticationHybrid or remote optionSenior-level Full TimeIrvine, CA9h ago
-
Security Engineer USD 200K-330KAccess Control | Application Security | Authentication | Authorization | CI/CDDaily lunches and snacks | Disability benefits | Life insurance | Medical/Dental/Vision insurance | Paid time offMid-level Full TimeSan Francisco10h ago
-
Senior Security Engineer USD 200K-330KAdversarial Input Protection | Application Security | Application Security Testing | Architecture assessment | CI/CDDaily lunches and snacks in the office | Disability benefits | Fertility and family building benefits | Life insurance | Medical, dental, and vision benefitsSenior-level Full TimeSan Francisco11h ago
-
Infrastructure Engineer USD 175K-210KAnsible | Backup and Disaster Recovery | Bash | Certificates | Command LineLearning opportunities | Office based work in Santa Clara | People-first cultureMid-level Full TimeSanta Clara, CA13h ago
-
Senior Detection Engineer USD 192K-242KAWS | Azure | Cloud platform | Continuous Delivery | Continuous integrationEquity grant | Flexible work location | Remote workSenior-level Full TimeUnited States - Remote R14h ago
-
Test Engineer - Junior USD 69K-120KAcceptance Testing | Agile | CI/CD | Case design | JiraHybrid work environment | Potential travel to CONUS | Work from homeEntry-level Full TimeHanover, MD14h ago
-
Test Engineer - Senior USD 105K-166KAcceptance Testing | Agile | Automated Regression | CI/CD | Case designHybrid work environment | Travel | Work from homeSenior-level Full TimeHanover, MD14h ago
-
Software Engineer for Test USD 189K-225KAgile | Automation Framework | C# | C++ | Capacity and Performance TestingMid-level Full TimeNew York14h ago
-
Software Developer (Systems Software) USD 120K-206KAPI Gateway | AWS Secrets | AWS Secrets Manager | AWS Systems Manager | AWS Systems Manager Parameter Store401k employer match | Employer Covered Dental Insurance | Employer Covered Disability Insurance | Employer Covered Vision Insurance | Employer-covered health insuranceSenior-level Full TimeMcLean, VA14h ago
-
Sr. Linux DevOps Engineer I (6394) USD 180K-200KAWS | Ansible | CI/CD | CloudFormation | Container SecuritySenior-level Full TimeReston, VA14h ago
-
Senior Software Engineer - IAM USD 296K-445KABAC | API Design | Audit Logging | Cloud Computing | Distributed Systems401k plan with company match | Commuter stipend | Dental insurance | Flexible paid time off | Health insuranceSenior-level Full TimeSan Francisco Office15h ago
-
Application Engineer 4 (DevOps) USD 120K-155KAWS | Ansible | Apache NiFi | Docker | ElasticsearchBranded clothing | Dental insurance | Employee referral bonus | HSA | Health insuranceSenior-level Full TimeLinthicum Heights, Maryland16h ago
-
Software Engineer USD 164K-229KAmazon Web Services | Apache Kafka | Cloud platform | Computer Networking | Distributed Systems401k employer match | Caregiving support | Comprehensive healthcare benefits | Family planning support | Flexible vacationMid-level Full TimeSan Francisco, CA17h ago
-
Staff IAM Engineer, Sailpoint USD 115K-234KAPI | Access Control | Access Management | Access Policy | Access ReviewHybrid work modelSenior-level Full TimeRemote, US R17h ago
-
Lead Security Engineer USD 220K-260KAudit Logging | CMEK | Cloud key management | Compliance Management | DLP401k | Flexible spending account | Health insurance | Hybrid work | Office equipment allowanceSenior-level Full TimeMountain View, California, United States R17h ago
-
Senior CIAM Software Engineer USD 169K-240KAWS | AWS Cloud | Abuse detection | Access Control | AuthorizationDental and vision coverage | ESPP | Family forming expenses | Flexible spending wallets | Food stipendSenior-level Full TimeRemote US R17h ago
-
Senior Application Security Engineer USD 180K-225KAdmission control | Application Architecture | Application Security | Authentication | Code security401k plan | Disability insurance | In-home office setup | Internet stipend | Learning and developmentSenior-level Full TimeUnited States - Remote Opportunity R18h ago
-
Software Engineer, Connected Warfare USD 129K-292KAPI Design | AWS | Azure | CI/CD | Cloud Computing401k match | Adoption support | Caregiver leave | Commuter benefits | Disability insuranceMid-level Full TimeWashington, District of Columbia, United States20h ago
-
Software Engineer, Connected Warfare USD 129K-292KAPIs | AWS | Azure | Build and deployment | CI/CDCaregiver and wellness leave | Commuter benefits | Family planning and parenting support | Healthcare benefits | Income protectionMid-level Full TimeSeattle, Washington, United States20h ago
-
Access Control | Access reviews | Backup Integrity | Cause analysis | DLPMid-level Full TimePlymouth, MI, United States20h ago
-
SPLUNK Engineer USD 102K-157KAWS | Alerts | Ansible | Architectural Diagrams | Automation401k match | Dental coverage | Holiday pay | Life insurance | Medical insuranceMid-level Full TimeFalls Church, VA, United States21h ago
-
AI/MI Intern, Agenic Cloud USD 90K-130KDeep learning | Java | Machine Learning | NumPy | PandasEducation reimbursement | Health plans | Hybrid work | Parental leave | Retirement optionsEntry-level InternshipSan Jose, California, USA21h ago
-
Mid-level Full TimeTampa, FL22h ago