L2 Technical Support Engineer
San Francisco, California, United States
USD 120K-140K (estimate) Entry-level Full Time
Tasks
- Analyze logs
- Assist professional delivery services
- Conduct remote customer sessions
- Contribute to knowledge base
- Diagnose complex technical issues
- Escalate complex issues to Tier 3
- Improve support processes
- Maintain customer communication
- Mentor L1 support
- Perform system diagnostics
- Provide status updates by SLA
- Reproduce issues in lab environments
- Resolve escalated issues from tier 1
- Review network configurations
- Troubleshoot OPSWAT solutions
- Validate bug fixes
Perks/Benefits
- N/A
Skills/Tech-stack
Ansible | Bash | CI/CD | Docker | ELK Stack | Kubernetes | Linux | Log Analysis | MongoDB | MySQL | Networking | PLC | Powershell | Prometheus | Python | Remote Support | SCADA | SCADA communications | Sentry | Terraform | Troubleshooting | Windows | Windows server | Zipkin
Education
N/A
Regions
Countries
States
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