Lead Government Support Analyst

VA, United States

USD 100K-140K Senior-level Full Time

@ I...

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Found 1mo ago

Tasks

Acknowledge support tickets
Assign ownership for cases
Build Excel trackers and dashboards
Communicate status to stakeholders
Document SOPs runbooks and checklists
Drive continuous improvement
Generate operational reports
Maintain metrics dictionary
Perform case intake updates
Publish recurring backlog and SLA reports
Reconcile system metrics daily
Redact and handle CUI data
Track delinquent aging cases
Validate and route tickets

Perks/Benefits

Skills/Tech-stack

Education

N/A

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Lead Government Support Analyst

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