Level 2 Engineer
Cape Town, South Africa
ZAR 360K-480K (estimate) Mid-level Full Time
Tasks
- Analyze trends and drive service improvement
- Apply Group Policy changes
- Collaborate with 3rd line Cloud Networking and Security teams
- Create and maintain documentation and knowledge base articles
- Escalate to PAM specialists
- Execute reboot cycles and validation checks
- Implement approved changes
- Manage ticket queues and resolve within SLA
- Monitor system alerts and RMM dashboards
- Perform CyberArk account unlocks
- Perform network troubleshooting
- Perform password rotation checks
- Perform patching and maintenance tasks
- Perform problem analysis and create problem tickets
- Receive escalated incidents and requests
- Respond to tickets and alerts
- Support and mentor L1 engineers
- Support basic PAM troubleshooting
- Troubleshoot Active Directory and Entra ID
- Troubleshoot Azure Virtual Desktop and Remote Desktop Services
- Troubleshoot Exchange Online
- Troubleshoot Intune
- Troubleshoot Microsoft 365
- Troubleshoot VMware issues
- Validate credentials in CyberArk
Perks/Benefits
- Annual leave
- Company pension
- Employee assistance program
- Flexible working
- International progression opportunities
- Public holidays
- Unlimited Pluralsight access
Skills/Tech-stack
Access Points | Active Directory | Azure Virtual | Azure Virtual Desktop | Connectwise | CyberArk | Desktop Services | Entra ID | Exchange Online | Group Policy | Hypervisor | Intune | MacOS | Microsoft 365 | Microsoft Entra | Microsoft Entra ID | Network Firewalls | Networking | Powershell | RMM | Remote Desktop | Remote Desktop Services | Routers | SAN | Switches | VMware | VPN | Virtual Desktop | Windows | Windows server | Wireless Access Points | Wireless access
Education
Related jobs
-
Senior DevOps Engineer ZAR 745K-1170KAWS CDK | AWS CloudFormation | AWS Well Architected | AWS Well-Architected Framework | ActiveMQSenior-level ContractJohannesburg, South Africa5d ago
-
Systems Engineer (Level II) ZAR 360K-372KAccess Control | Conditional Access | Data Loss Prevention | Data loss | Entra IDMid-level Full TimeSouth Africa - Remote R6d ago
-
Mid-level Full TimeJohannesburg, South Africa7d ago
-
System & Network Engineer (Level II) ZAR 870K-1085KActive Directory | Antivirus | Azure | Business Continuity | CiscoSenior-level Full TimeJohannesburg, Gauteng, South Africa - Remote R7d ago
-
System & Network Engineer (Level-I) ZAR 720K-960KActive Directory | Antivirus | Azure | Business Continuity | ConnectwiseSenior-level Full TimeJohannesburg, Gauteng, South Africa - Remote R7d ago
-
Senior-level Full TimeStellenbosch, ZA9d ago
-
AWS | Alerting | Automation | Azure | Cloud SecurityAfter hours incident support | Hybrid work | On-call rotationMid-level Full TimeBryanston, Johannesburg, Gauteng R12d ago
-
Systems & Automation Engineer ZAR 396K-480KActive Directory | Ansible | Azure | Bash | Configuration ManagementMid-level Full TimeCape Town, South Africa13d ago
-
Senior Presales, Systems Engineer ZAR 498K-504KAWS | Access Control | Azure | BGP | CASBHealth and wellbeing benefits | Inclusion and flexibility | Professional development programs | Remote workSenior-level Full TimeSandton, Gauteng, South Africa21d ago
-
Senior Presales, Systems Engineer ZAR 498K-504KAWS | Access Control | Azure | BGP | CASBCareer Development Programs | Health and wellbeing benefits | Inclusion and Diversity support | Remote work flexibilitySenior-level Full TimeSandton, Gauteng, South Africa21d ago
-
Senior Presales, Systems Engineer ZAR 498K-504KAWS | Access Control | Azure | BGP | CASBFlexible work-life balance | Health and wellbeing benefits | Professional development programs | Remote workSenior-level Full TimeSandton, Gauteng, South Africa21d ago
-
Software Eningeer III ZAR 745K-900K.NET | .Net Core | Agile | Automation | CI/CDCommunities of Practice | Mentoring | Training workshopsSenior-level Full TimeBrackenfell, Cape Town, ZA25d ago
-
Microsoft 365 Solutions Engineer ZAR 780K-920KActive Directory | Automation | Azure Active Directory | Conditional Access | Endpoint ManagementCareer development opportunities | Employee wellness benefits | Hybrid workSenior-level Full TimeCape Town, South Africa26d ago
-
AWS | Automation | Automation Scripting | Bash | Cloud platformGroup Life Cover | Hybrid work | Medical aid allowanceSenior-level Full TimeCape Town; Cape Town CBD28d ago
-
Cloud Security & Compliance Engineer ZAR 420K-540KAWS | AWS Security | AWS Security Hub | Azure | Azure SecurityCareer development | Employee discounts | Extra mile awards | Hybrid working | Inclusive teamMid-level Full TimeCape Town, Western Cape, South Africa R1mo ago
-
Platform Security Engineer ZAR 700K-900KAWS | Access Control | Admission Controller | Application Security Testing | Artifact integrityEmployee wellness programs | Flexible paid time off | Hybrid work model | Paid parental leave | Paid volunteer timeSenior-level Full TimeJohannesburg, South Africa1mo ago
-
Cybersecurity Engineer (Network) ZAR 480K-540KAccess Management | Authentication | Cloud Security | DHCP | DMZMid-level Full TimeDurban, Kwazulu Natal, South Africa1mo ago
-
Endpoint Systems Engineer ZAR 360K-372KAntivirus | CVSS | ConnectWise Manage | CrowdStrike | DATTO RMMMid-level Full TimeCape Town, Western Cape, South Africa … R1mo ago
-
Access Control | Active Directory | Agile | Application Management | Azure Active DirectorySenior-level Full TimePretoria, South Africa1mo ago
-
Active Directory | Authentication | Azure | Azure Functions | DNSSenior-level ContractPretoria, South Africa1mo ago
-
Network Security Engineer ZAR 660K-920K802.1x | AWS | Access Management | Active Directory | AnsibleFlexible hours | On-call support | Technical mentorshipSenior-level Full TimeJohannesburg, South Africa1mo ago
-
Mid-level Full TimeCape Town, Western Cape, South Africa1mo ago
-
Amazon Elastic Container Service | Amazon Web Services | Containers | Elastic Container Service | JavaPermanent roleMid-level Full TimeCape Town, Western Cape, South Africa1mo ago
-
Active Directory | Backup Management | DHCP | DNS | GrafanaThird level support | TrainingMid-level Full TimeCape Town, WC, South Africa1mo ago
-
Active Directory | Apple macOS | BI reporting | Confluence | Deep Freeze24x7 global support roster shift rotation | Mentor opportunitiesMid-level Full TimeCape Town, WC, South Africa1mo ago