Manager of Customer Success
Tasks
- Advocate for customer needs
- Build scalable engagement models
- Collaborate with support, product, engineering
- Communicate customer feedback to product teams
- Define success metrics for adoption and renewals
- Drive post sale customer success
- Forecast capacity
- Handle technical escalations
- Lead customer success team
- Manage executive relationships
- Mentor technical advisors
- Mitigate customer risk
- Oversee customer health monitoring
- Plan team resourcing and coverage
Perks/Benefits
Skills/Tech-stack
Cross-Functional Collaboration | Cross-functional | Customer Success | EDR | Endpoint Security | Escalation management | Executive Relationship Management | Executive relationship | Functional collaboration | Gainsight | Jira | KPIs | MDR | Relationship Management | Risk Mitigation | SIEM | Salesforce | XDR | Zendesk
Education
N/A
Regions
Countries
States
Cities
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