Manager of Customer Success
Tasks
- Advocate for customer needs
- Build scalable engagement models
- Collaborate with support, product, engineering
- Communicate customer feedback to product teams
- Define success metrics for adoption and renewals
- Drive post sale customer success
- Forecast capacity
- Handle technical escalations
- Lead customer success team
- Manage executive relationships
- Mentor technical advisors
- Mitigate customer risk
- Oversee customer health monitoring
- Plan team resourcing and coverage
Perks/Benefits
Skills/Tech-stack
Cross-Functional Collaboration | Cross-functional | Customer Success | EDR | Endpoint Security | Escalation management | Executive Relationship Management | Executive relationship | Functional collaboration | Gainsight | Jira | KPIs | MDR | Relationship Management | Risk Mitigation | SIEM | Salesforce | XDR | Zendesk
Education
N/A
Regions
Countries
States
Cities
Related jobs
-
Access Management | Confluence | Cybersecurity | Data Protection | Governance RiskMedical insuranceSenior-level Full TimeLos Angeles, CA15h ago
-
Manager Information Security Programs USD 160K-175KData Loss Prevention | Data loss | Executive reporting | GRC | ISO 27001401k match | Dental insurance | Flexible spending account | Health insurance | Health savings accountSenior-level Full TimeLos Angeles, CA15h ago
-
Mid-level Full TimeAustin, Texas, United States20h ago
-
Customer Success Engineer (Commercial) USD 112K-170KAccount Management | Android device management | BIND | Capture analysis | Chromebook management401k match | Company-Paid Holidays | Dental insurance | Health insurance | Paid time offMid-level Full TimeUnited States; United States; Indianapolis, Indiana, …1d ago
-
AWS | Agile | Azure | Bitbucket | CI/CDCollaborate with global team | Flexible work schedule | High-impact role | Work with cutting-edge security technologiesMid-level Full TimeCalifornia1d ago
-
Retail Security Operations Account Manager USD 89K-99KBilling | Client Relationship Management | Client relationship | Conflict Management | Conflict ResolutionAccidental death and dismemberment insurance | Dental insurance | Disability insurance | Life insurance | Medical insuranceMid-level Full TimePhiladelphia, PA, United States1d ago
-
Senior Manager, Security Operations & Engineering USD 144K-198K800-171 | AWS Security | Azure Security | CMMC | CNAPP401k matching | Dental insurance | Life insurance | Medical insurance | Paid time offSenior-level Full TimeEvanston, IL, United States1d ago
-
Manager, Cybersecurity USD 160K-253KAWS | Access Management | Agile | Azure | Cloud SecurityEquity | Health benefitsSenior-level Full TimeUS, VA, Remote, United States R1d ago
-
Incident Response Deployment Manager USD 85K-100KBusiness Manager | Change Management | Configuration Control | Configuration Control Board | Deployment CoordinationMid-level Full TimeChicago, Illinois, United States - Remote R1d ago
-
Principal Cyber Security Engineer, SOC Lead (US Federal) USD 167K-300KAdversary TTPs | Air-gapped | Air-gapped networks | Cloud Security | Cybersecurity operationsFlex work 50 percent office time | Security clearance at TS SCI level required | US citizenship requiredSenior-level Full TimeUSA.VA.Reston, United States1d ago
-
Security Engineer USD 120K-155K800-53 | FISMA | Incident Response | NIST SP | NIST SP 800401k | Dental insurance | Health insurance | Holidays | Life insuranceSenior-level Full TimeWashington, DC, United States2d ago
-
Technical Program Manager USD 85K-120KAWS | Azure | Business case | Business case development | Case DevelopmentHybrid work environment | Limited travel | On call support for priority incidentsMid-level Full TimeSpringfield, VA2d ago
-
Access Control | Analytics | Cloud Security | Continuous Monitoring | Cross domainSenior-level Full TimeFAIRFAX, VA, United States2d ago
-
ACAS | Compliance Management | Configuration baselines | Continuous Monitoring | EDRSenior-level Full TimeFAIRFAX, VA, United States2d ago
-
SOC CTIC Lead - SME USD 104K-155KCase management | Cause analysis | Containment | Cybersecurity | Digital forensicsSenior-level Full TimeFAIRFAX, VA, United States2d ago
-
SOC CIRT Team Lead - SME USD 104K-165KBehavior analytics | Case management | Cybersecurity | Data Loss Prevention | Data lossSenior-level Full TimeFAIRFAX, VA, United States2d ago
-
SOC Vulnerability Management AESS Lead - Senior USD 120K-165KAudit Readiness | Compliance Monitoring | Cybersecurity operations | EMASS | Endpoint AdministrationSenior-level Full TimeFAIRFAX, VA, United States2d ago
-
SOC Security Engineering Team Lead - Senior USD 130K-166KATTACK | Alert fidelity | Configuration baselines | Cybersecurity Policy | Cybersecurity policy complianceSenior-level Full TimeFAIRFAX, VA, United States2d ago
-
SOC Vulnerability Management ACAS Lead - Senior USD 112K-166KACAS | Credentialed Scanning | Cybersecurity compliance | EDR | EMASSSenior-level Full TimeFAIRFAX, VA, United States2d ago
-
SOC Manager - Senior USD 120K-166KCase management | Change Management | Continuous Monitoring | Cyber Threat | Cyber Threat IntelligenceSenior-level Full TimeFAIRFAX, VA, United States2d ago
-
SOC Vulnerability Management Manager - Senior USD 120K-166KCompliance reporting | Continuous Monitoring | Cybersecurity metrics | EDR | EMASSSenior-level Full TimeFAIRFAX, VA, United States2d ago
-
Program Manager/ISSO USD 150K-165K800-53 | ACAS | AWS GovCloud | Agile project management | Authorizations to operate401k plan with company matching | Bereavement | Employee assistance program | Employee discount program | Health, dental, and vision careSenior-level Full TimeSan Antonio, TX, United States2d ago
-
Engineering Manager, Cybersecurity Products USD 405K-485KAgentic Systems | Application Security | Artificial Intelligence | CI/CD | CybersecurityFlexible working hours | Generous vacation | Parental leaveSenior-level Full TimeSan Francisco, CA | New York …3d ago
-
Manager Information Security Programs USD 160K-175KCompliance | Contract Management | DLP | Executive reporting | GRC401k match | Dental insurance | Flexible spending account | Health savings account | Life insuranceSenior-level Full TimeLos Angeles, CA3d ago
-
Security Operations Manager USD 90K-104KAccess reviews | Azure | Cybersecurity | DLP | Data Loss Prevention401k match | Company paid life insurance | Company-paid disability insurance | Dental insurance | Health insuranceMid-level Full TimePhoenix, AZ3d ago