Web Administrator
Tasks
- Coordinate with stakeholders and product owners
- Develop SOPs training materials and knowledge articles
- Lead service desk intake triage prioritization
- Manage ticket routing SLAs and escalations using Jira
- Monitor metrics customer feedback and recurring issues
- Optimize content metadata and accessibility
- Oversee content publishing and web administration
- Support Agile teams with launches and campaigns
Perks/Benefits
- 401k
- Dental insurance
- Flexible hours
- HSA/FSA spending accounts
- Health insurance
- Hybrid work
- Life insurance
- Long-term disability
- Paid time off
- Short-term disability
- Vision insurance
Skills/Tech-stack
Accessibility | Adobe Creative | Adobe Creative Cloud | CSS | Creative Cloud | Drupal | HTML | Jira | Metadata optimization | SLA management | Service Desk | Siteimprove
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Roles
Administrator | Manager | Service Desk Manager | Web Administrator
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