Service Operations Automation Administrator
Madison, WI, United States
R
USD 174K-262K (estimate) Senior-level Full Time
Tasks
- Administer Zendesk platform
- Build KPIs dashboards and reporting
- Configure Zendesk workflows and components
- Design knowledge management and self service capabilities
- Enforce categorization tagging and data quality standards
- Evaluate and operationalize approved AI platforms
- Gather requirements and translate needs into platform designs
- Identify and deliver Zendesk automation opportunities
- Implement Zendesk AI capabilities with guardrails
- Lead change adoption training and documentation
- Maintain Zendesk integrations and routing
- Maintain automation lifecycle and backlog
- Maintain runbooks and configuration documentation
- Manage Zendesk roles permissions and governance
- Measure automation impact and iterate
- Mentor other administrators and specialists
- Own Zendesk roadmap
Perks/Benefits
Skills/Tech-stack
AI | Access Control | Automations | Business Intelligence | Dashboarding | Data Governance | ITSM | KPI | Knowledge Management | Machine Learning | Macros | Process Automation | Reporting | Role-Based Access | Role-Based Access Control | Routing | SLAs | Service Desk | Service Metrics | Ticketing systems | Triggers | Workflows | Zendesk | Zendesk Explore
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science | Master of Science
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