Manager, Payments Incident Response & Resiliency (Bilingual Spanish)
Tasks
- Conduct post-incident reviews and root cause analysis
- Coordinate cross functional operational process improvements
- Document end to end payment journeys and operational processes
- Identify and classify payment incidents
- Improve payment system resiliency reliability and stability
- Lead incident response for payment applications
- Prioritize client impact and coordinate resolution
- Support operational change proposals for resiliency
- Track action items from incident reviews
Perks/Benefits
- Comprehensive benefits
- Flexible vacation
- Personal days
- Professional development opportunities
- Sick days
- Workplace accommodations
Skills/Tech-stack
ACH | ACSS | Bill payments | Cause analysis | Cheque processing | EFT | EFTs | FI Clearing | Financial Market Infrastructures | Financial market | ISO 20022 | Incident Management | KPIs | Lean | Market Infrastructures | Metrics | Operational process | Operational process design | Payment Triage | Payments operations | Process Design | RTGS | Real Time | Real-time payments | Root Cause Analysis | Root cause | Severity Assessment | Stakeholder management | Swift | Wire Transfers
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