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Manager, Technical Solutions

Ottawa, Ontario, Canada (Hybrid) R

CAD 80K-131K (estimate) Mid-level Full Time

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Found 1mo ago

Tasks

Build and maintain customer relationships
Collaborate with cross-functional teams to improve processes
Communicate with technical and business stakeholders
Design and deliver training sessions
Develop onboarding and product customization processes
Drive service delivery for implementation consulting and support
Guide customers through product demonstrations setup and configuration
Lead and coach professional services team
Maintain service standards
Monitor key performance indicators
Oversee professional services delivery
Produce technical reports guides and presentations
Serve as senior point of contact for clients
Support documentation
Troubleshoot and resolve technical issues

Perks/Benefits

Skills/Tech-stack

Customer support | DNS | Firewall technologies | Linux | MacOS | Mobile Device | Mobile Device Applications | Networking | Project Management | Scripting | Service Delivery | Stakeholder management | Windows | XDR

Education

Bachelor of Engineering | Bachelor of Engineering in Information Technology | Bachelor of Science | Bachelor of Science in Computer Science | Bachelor of Science in Information Technology

Roles

Manager | Solutions Manager | Support Manager | Technical Solutions Manager | Technical Support | Technical Support Manager

Regions

Countries

States

Cities

Ottawa, Ontario, CA

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