Manager, Technical Solutions
Ottawa, Ontario, Canada (Hybrid)
R
CAD 80K-131K (estimate) Mid-level Full Time
Tasks
- Build and maintain customer relationships
- Collaborate with cross-functional teams to improve processes
- Communicate with technical and business stakeholders
- Design and deliver training sessions
- Develop onboarding and product customization processes
- Drive service delivery for implementation consulting and support
- Guide customers through product demonstrations setup and configuration
- Lead and coach professional services team
- Maintain service standards
- Monitor key performance indicators
- Oversee professional services delivery
- Produce technical reports guides and presentations
- Serve as senior point of contact for clients
- Support documentation
- Troubleshoot and resolve technical issues
Perks/Benefits
Skills/Tech-stack
Customer support | DNS | Firewall technologies | Linux | MacOS | Mobile Device | Mobile Device Applications | Networking | Project Management | Scripting | Service Delivery | Stakeholder management | Windows | XDR
Related jobs
-
Technical Support Administrator CAD 57K-78KActive Directory | Azure AD | Blender | Clonezilla | Conditional AccessExtended health and wellness | Flexible work environment | Hybrid work environment | RRSP matching | Workplace flexibilitySenior-level Full TimeVancouver, British Columbia, Canada R1d ago
-
Cybersecurity Program Manager CAD 107K-130KAgile | Architecture | CMMC | CMMI SVC | Capacity PlanningCertification sponsorship | Continuous learning budget | Flexible high trust culture | Health benefits | Performance incentivesMid-level Full TimeCanada - Remote R4d ago
-
Access Management | Business Continuity | Cloud Security | Data Normalization | Disaster RecoveryDental care | Discount programs | Employee assistance program | Extended health care | Life insuranceSenior-level Full TimeToronto, ON, M9W 1A2, CA R8d ago
-
Senior Product Manager II - SecOps USD 173K-203KB2B SaaS | Competitive Intelligence | Data analytics | Enterprise Security | Go-to-marketMid-level Full TimeUnited States or Canada (100% remote) R14d ago
-
Customer Success Manager CAD 100K-125KAI analytics | Account Management | Business reviews | CRM | Churn PredictionFlexible work hours | Medical, dental & vision coverage | Paid parental leave | Paid time off | Retirement plansMid-level Full TimeRemote Canada R18d ago
-
Engineering Manager - Vulnerability Management USD 171K-278KAI | AI Tooling | AI adoption | Application Security | Bug BountyFree 1Password account | Generous PTO | Maternity and Parental Leave Top-Up | Paid volunteer days | Professional development budgetMid-level Full TimeRemote (United States | Canada) R24d ago
-
Technical Account Manager CAD 100K-120KCRM | Cloud Security | Customer Success | EDR | GainsightCertification support | Employee referral bonus | Full benefits | Hybrid schedule | Matching RRSP programMid-level Full TimeCanada R1mo ago
-
Technology Risk Manager CAD 158KApplication development | Change Management | Cloud Computing | Communication skills | CybersecurityDiversity and inclusion programs | Flexible work arrangements | Health benefits | Home office equipment allowance | Paid volunteer daysMid-level Full TimeToronto Office, Canada R1mo ago