Technical Support Engineer
Lisbon, Lisbon, Portugal
A EUR 25K-36K (estimate) Mid-level Full Time
Tasks
- Analyze undefined customer issues and escalate to R and D with documentation
- Collaborate with product R and D and operations for issue resolution
- Collect logs run tests and replicate issues
- Create and update help documents and processes
- Document customer interactions and resolutions in ticketing system
- Identify and troubleshoot complex software and application issues
- Participate in on-call/shift rotation and provide after-hours support
- Resolve customer technical support requests via phone email and tickets
Perks/Benefits
Skills/Tech-stack
Amazon Web Services | ETL | Elasticsearch | Jira | Kubernetes | Linux | MySQL | SaaS | Web Services | Windows | Zendesk
Education
N/A
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