Technical Support - N
Philippines - Remote
R
A PHP 384K-540K (estimate) Mid-level Full Time
Tasks
- Assist with system upgrades patches and routine maintenance
- Collaborate with cross-functional teams
- Diagnose problems and implement solutions
- Document incidents solutions and troubleshooting steps
- Educate users on best practices and system usage
- Escalate complex issues to higher-level support teams
- Install configure and maintain systems applications and devices
- Monitor system performance and identify potential issues
- Provide technical support via phone email chat or ticketing systems
- Troubleshoot hardware, software, network, and system issues
Perks/Benefits
- N/A
Skills/Tech-stack
DNS | Hardware Troubleshooting | Jira | Linux | MacOS | Networking | Operating System | Operating system troubleshooting | ServiceNow | System Troubleshooting | TCPIP | VPN | Windows | Zendesk
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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