NOC Manager
Tasks
- Conduct circuit surveillance
- Coordinate endpoint management
- Document change and release
- Ensure ITIL alignment
- Escalate incidents
- Maintain SOPs and runbooks
- Maintain knowledge management
- Manage NOC processes and outputs
- Manage device configuration
- Manage virtualization and cloud hosting
- Mentor NOC analysts
- Monitor NOC alerts
- Monitor capacity and trends
- Onboard and evaluate new services
- Optimize workflows and automation
- Oversee COOP and DR planning
- Oversee firmware and software updates
- Perform capacity planning
- Perform incident diagnostics
- Perform lessons learned updates
- Plan backup and failover
- Produce operational reports and dashboards
- Provide telecommunication support
- Support DISA STIG compliance
- Support RMF and FISMA activities
Perks/Benefits
- N/A
Skills/Tech-stack
Automation | Backup and Recovery | CCRI | COOP | Capacity Planning | Capacity monitoring | Cloud Computing | DISA STIG | Device Management | Disaster Recovery | Endpoint Management | FISMA | Firewall | IAVM | IDS | IPS | ITIL | Incident Management | Incident escalation | LAN | Network Security | Network operations | RMF | SOAR | Telecommunications | Trend analysis | VPN | Vendor management | Virtualization | VoIP | WAN
Education
Roles
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