Network Administrator 2
Tasks
- Administer VoIP platforms and user provisioning
- Define technical requirements for procurement and validation
- Deploy configure and maintain VoIP hardware and software
- Design and troubleshoot call center queues
- Design call flow and capacity planning
- Document system configurations and end user guidance
- Install provision operate tune upgrade troubleshoot decommission wired and wireless network systems
- Integrate VoIP and collaboration systems
- Integrate VoIP with messaging conferencing and identity systems
- Lead complex VoIP troubleshooting and integration efforts
- Maintain VoIP equipment and license inventory
- Optimize voice and collaboration services with vendors and carriers
- Oversee vendors and service providers for telecommunications services
- Perform network and VoIP needs analysis
- Provide requirements documentation and testing procedures
- Resolve emergency voice service outages
- Route calls and monitor systems
- Size configure and monitor VoIP systems for performance QoS capacity and business continuity
- Support network and voice service operations
- Troubleshoot VoIP latency jitter packet loss and call quality
Perks/Benefits
Skills/Tech-stack
Border Controllers | Business Continuity | Call Management | Call Routing | Call quality | Capacity Planning | Cisco CUCM | Cisco Contact Center | Cisco Contact Center Express | Contact Center Express | Contact center | Contact center queue design | Email identity conferencing messaging | Firewalls | IP Phones | Jitter | Latency | Load balancers | Microsoft Teams | Microsoft Teams Voice | Network Monitoring | Packet loss | Performance Management | QoS | Queue design | Routing | SCCP | SIP | Scripting | Session Border Controller | Session border controllers | Switching | Teams Voice | Unified communications | VPN | Virtualization | VoIP | VoIP monitoring | Webex
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
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