Support Engineer
Tasks
- Apply AI sentiment analysis for customer risk detection
- Debug product issues and enhancements
- Investigate and analyze incidents
- Maintain SLA and stakeholder updates
- Perform Linux and Unix command line troubleshooting
- Provide application support and maintenance
- Solve complex customer issues
- Support incident, problem, and change management
- Troubleshoot web application frontends backends and APIs
- Use AI analytics for support operations
- Use ticketing systems to track issues
- Write and maintain knowledge base documentation
Perks/Benefits
- Career development
- Distributed team collaboration
- Learning opportunities
- Night and weekend shift availability
- Remote work
- Work from anywhere
Skills/Tech-stack
APIs | AWS | Azure | Change Management | Docker | Google Cloud | HTTP | HTTPS | Incident Management | Kubernetes | Linux | Networking | Problem Management | SQL | Shell Scripting | TCP/IP | Ticketing systems | Unix
Education
Roles
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