Technology Delivery Specialist
Des Moines, Iowa - BH, United States
USD 54K-63K (estimate) Mid-level Full Time
Tasks
- Collaborate with cross-functional teams to resolve technical issues
- Document technical inquiries incidents and resolutions in ticketing system
- Guide users through step by step solutions
- Maintain technical documentation and knowledge base articles
- Provide after-hours support and participate in on-call rotation
- Provide technical support to customers via phone email chat or in person
- Troubleshoot and diagnose hardware software and network problems
Perks/Benefits
- N/A
Skills/Tech-stack
Computer Networking | Hardware Troubleshooting | Knowledge Base | Knowledge base management | Operating Systems | Technical Support | Ticketing systems | Troubleshooting
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