Technical Support Engineer, CX
USA - Atlanta, GA; USA - Richardson, TX
USD 73K-110K (estimate) Mid-level Full Time
Tasks
- Analyze network diagrams
- Communicate with customers via email chat and voice
- Coordinate with internal departments
- Diagnose escalated customer problems
- Escalate incidents
- Fix application issues
- Open and monitor third party incidents
- Provide incident resolution and recovery
- Pull and analyze logs
- Record and route incidents
- Troubleshoot connectivity issues
Perks/Benefits
Skills/Tech-stack
APIs | Customer support | DS3 | Ethernet | Incident Management | Log Analysis | Network Topology | PBX | SQL | T1 | Telecommunications | Ticketing systems | Troubleshooting | VoIP | Web Services
Education
Regions
Countries
States
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