Technical Support Engineer II
Tasks
- Coordinate with SRE and Engineering teams
- Develop reproducible testcases
- Diagnose troubleshoot and resolve technical issues
- Escalate issues based on business impact
- Handle inbound support requests
- Implement shift left improvements
- Log and track cases in Salesforce
- Manage cases to meet SLA
- Provide customer communications through resolution
- Use KCS knowledge sharing practices
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Cause analysis | Confluence | Customer support | Jira | Knowledge Management | Linux | Network Troubleshooting | Relational databases | Root Cause Analysis | Root cause | SLA management | SaaS | Salesforce | Testing | Troubleshooting | Windows
Education
N/A
Related jobs
-
Security Engineer (Blue Team) USD 130K-180KAlerting | C++ | ETL | Go | Incident Response401k plan | Company shuttles | Dental coverage | Employee stock purchase plan | Extended hours as neededMid-level Full TimeRedmond, WA17h ago
-
Security Engineer (Blue Team) USD 130K-180KAlerting | C++ | CSIRT | CSOC | ETL401k | Employee stock purchase plan | Life insurance | Long-term disability insurance | Paid HolidaysMid-level Full TimeHawthorne, CA17h ago
-
Staff Red Team Engineer, Discovery USD 191K-253KAdversarial Review | Artificial Intelligence | Controls | Failure analysis | Genetic AlgorithmsSenior-level Full TimeCosta Mesa, California, United States18h ago
-
Senior-level Full TimeFort Meade, MD18h ago
-
Senior Cybersecurity Engineer I - Top Secret Clearance USD 120K-155KAWS | Application Security | Azure | CIS Controls | Cloud Security401k match | Dental insurance | Disability insurance | Life insurance | Medical HSA Plan OptionSenior-level Full TimeLong Beach, CA19h ago
-
Staff Software Engineer - Security Platform USD 185K-275KCryptography | Distributed Systems | Go | Hardware Security Modules | Hardware securityFlexible paid time off | On-call availabilitySenior-level Full TimeDistributed; Hybrid R22h ago
-
Corporate Security Engineer USD 58K-167KAI Risk Management Framework | AIOps | Audit Log | Bash | Compliance policyMid-level Full TimeSalt Lake City, Utah22h ago
-
Security Engineer USD 134K-168KAWS | Authentication | Azure | CI/CD | Code review401k match | Commuter benefits | Fitness benefits | Health insurance | Mental health supportMid-level Full TimeAtlanta, Georgia, United States23h ago
-
Security Engineer USD 134K-168KAI Agents | AWS | Azure | CI/CD | Code review401k match | Commuter benefits | Dental insurance | Disability insurance | Fertility benefitsMid-level Full TimeNew York City23h ago
-
Senior Cyber Security Engineer (Job 1384) USD 157K-171K800-53 | AWS | Access Management | Authorization to Operate | Azure401k retirement plan | Dental insurance | Education assistance | Flexible spending accounts | Health insuranceSenior-level Full TimeBaltimore, Maryland23h ago
-
Senior DevSecOps Engineer USD 120K-160KAir-gapped | Air-gapped systems | Ansible | Bitbucket | Buildroot401k match | Career development | Dental insurance | Employee assistance program | Medical insuranceSenior-level Full TimeDenver, CO1d ago
-
Principal DevSecOps Engineer USD 160K-200KAnsible | Bitbucket | CI/CD | CMake | Containerization401k match | Career development | Dental insurance | Employee assistance program | Medical insuranceSenior-level Full TimeDenver, CO1d ago
-
Senior Full Stack Engineer USD 135K-181K.Net 8 | .Net Framework | Angular | Application Architecture | C#In-office positionSenior-level Full TimeOrlando, FL1d ago
-
Systems Engineer USD 130K-260KATD | ATO | AWS | Artificial Intelligence | Cloud infrastructure401k match | Dental insurance | Disability insurance | Health insurance | Life insuranceSenior-level Full TimeChantilly, VA1d ago
-
Cyber A&A Engineer (26-205) USD 105K-122K800-53 | ACAS | Code Analysis | ConfigOS | Cybersecurity controls401k employer match | Dental insurance | Health insurance | Health savings account | Life insuranceEntry-level Full TimeColorado Springs, CO1d ago
-
Senior Cryptographic Engineer USD 145K-175KClearance Management | Confluence | Cryptography | DoD Acquisition | DocumentationSenior-level Full TimeSan Antonio, TX, US1d ago
-
Cybersecurity Operations Lead USD 110K-195K800-53 | Access Controls | Access Management | Compliance Auditing | Configuration ComplianceHybrid workSenior-level Full TimeFt Meade, MD1d ago
-
Systems Administrator USD 110K-150K800-53 | Agile | CentOS | DISA STIG | Database ManagementSecret clearanceMid-level Full TimeColorado Springs, CO, US1d ago
-
.NET | 800-53 | API Security | AWS | Application FirewallHybrid work | Public Trust Tier 2 clearance required after onboardingMid-level ContractWashington, United States1d ago
-
800-53 | 802.1x | Cause analysis | Change Control | Cisco IOSHybrid work | Public Trust Tier 2 clearance sponsorshipMid-level ContractWashington, United States1d ago
-
Senior Software Engineer, Privacy & Governance Services USD 140K-160KAWS | Access Control | Anonymization | Audit Logging | BigQuery401k match | Flexible spending accounts | Medical, dental, vision benefits | Paid parental leave | Paid sick daysSenior-level Full TimeNew York, NY1d ago
-
Senior Cyber Security Engineer USD 128K-214KAWS | Access Control | CentOS | Centralized Configuration | Centralized Configuration ManagementSenior-level Full TimeUSA-VA-Chantilly1d ago
-
Mid-level Full TimeHuntsville, Alabama, United States1d ago
-
Automation | Correlation rules | Event Correlation | Event collector | Event managementSenior-level Full TimeArlington/Rosslyn, Virginia, United States1d ago
-
AIX | AWS | Azure | Backup and Recovery | Budget controlsMid-level Full TimeBaltimore, Maryland, United States1d ago