Technical Support Engineer II
Tasks
- Coordinate with SRE and Engineering teams
- Develop reproducible testcases
- Diagnose troubleshoot and resolve technical issues
- Escalate issues based on business impact
- Handle inbound support requests
- Implement shift left improvements
- Log and track cases in Salesforce
- Manage cases to meet SLA
- Provide customer communications through resolution
- Use KCS knowledge sharing practices
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Cause analysis | Confluence | Customer support | Jira | Knowledge Management | Linux | Network Troubleshooting | Relational databases | Root Cause Analysis | Root cause | SLA management | SaaS | Salesforce | Testing | Troubleshooting | Windows
Education
N/A
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