Technical Support Engineer II
Tasks
- Coordinate with SRE and Engineering teams
- Develop reproducible testcases
- Diagnose troubleshoot and resolve technical issues
- Escalate issues based on business impact
- Handle inbound support requests
- Implement shift left improvements
- Log and track cases in Salesforce
- Manage cases to meet SLA
- Provide customer communications through resolution
- Use KCS knowledge sharing practices
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Cause analysis | Confluence | Customer support | Jira | Knowledge Management | Linux | Network Troubleshooting | Relational databases | Root Cause Analysis | Root cause | SLA management | SaaS | Salesforce | Testing | Troubleshooting | Windows
Education
N/A
Related jobs
-
Senior-level Full TimeUnited States1d ago
-
Cloud Security Engineer USD 120K-213KAPI Security | AWS | Access Management | Amazon Web Services | Azure401k plan | Casual dress work environment | Dental insurance | Disability coverage | Employer-paid life insuranceSenior-level Full TimeDallas, Texas, United States Remote R1d ago
-
Software Engineer - Security USD 170K-240KAPI Security | API abuse | API abuse detection | AWS | Abuse detectionRemote work flexibilitySenior-level Full TimeSan Francisco1d ago
-
AWS | AWS Config | Amazon RDS | Ansible | Authentication401k employer match | Employer Covered Dental Insurance | Employer Covered Disability Insurance | Employer Covered Vision Insurance | Employer-covered health insuranceMid-level Full TimeWarrenton, VA1d ago
-
Senior Security Engineer USD 128K-165KBash | Corelight | CrowdStrike Falcon | Deception Technology | Defender for EndpointSenior-level Full TimeUnited States1d ago
-
Manager, IT Security USD 110K-140KAI Security | Business Continuity | CCPA | CIS Controls | COBIT401k | Adoption Assistance | Commuter benefits | Critical illness and accident insurance | Dental insuranceMid-level Full TimeRemote US Location, United States R1d ago
-
Cybersecurity Engineer (CDAP) - Senior USD 130K-180KAnalytics | C2C | Connectors | Continuous Monitoring | CybersecurityOnsite work in Fairfax VA five days per weekSenior-level Full TimeFAIRFAX, VA, United States1d ago
-
Systems Engineer - SME (CAASM) USD 157K-236KAPI Integration | AWS GovCloud | Armis | Axonius | CAASMOn-call rotation support | Remote workSenior-level Full TimeFairfax, VA, United States R1d ago
-
Lead Security Engineer - Artificial Intelligence USD 110K-174KAWS | Application Security | Azure | Bash | CI/CDSenior-level Full TimeDes Moines, IA, United States1d ago
-
Test Engineer USD 130K-200KAgile | Confluence | DevOps | Development Life Cycle | Jira401k match | AD and D | Holiday pay | Life insurance | Medical, dental coverageSenior-level Full TimeChantilly, VA, United States1d ago
-
Sr. Staff Software Development Engineer-AI Security USD 154K-220KAsync-std | CI/CD | Concurrency | Containerization | DockerEducation reimbursement | Health plans | Hybrid work environment | Paid time off | Parental leaveSenior-level Full TimeBellevue, Washington, USA; San Jose, California, …1d ago
-
Lead Software Engineer USD 25K-220KAgent systems | Agile | Algorithms | C++ | CI/CDRemote work flexibility | Security clearance supportSenior-level Full TimeArlington, VA R1d ago
-
Security Engineer USD 99K-130KAWS | Access Management | Azure | Bash | Cloud SecurityImmediate start preferred | Onsite work environmentMid-level Full TimeDaly City, United States1d ago
-
Expert cyber security engineer(1/261/25) USD 146K-234KArtificial Intelligence | Automation | Big Data | Cloud Computing | Cloud SecuritySenior-level Full TimeSpringfield, United States1d ago
-
Security Engineer-Cloud Platforms USD 79K-123KACAS | AWS | Azure | EMASS | Management FrameworkEmployee-owned | On-site workMid-level Full TimeRaleigh, North Carolina, United States1d ago
-
Agile Framework | Antivirus | Authentication Systems | Automation | Cisco IPActive Clearance required | Onsite workMid-level Full TimeColorado Springs, Colorado, United States1d ago
-
Security Engineer II, DCO Engineer (TS/SCI, Onsite) USD 88K-147KAWS | Ceph | Cyber Defense | Cyber Operations | CybersecurityMid-level Full TimeDenver, Colorado, United States1d ago
-
Bash | Detection Systems | Detection and Response | Digital forensics | EDRMentorship | Professional development | Team collaboration | Travel opportunitiesSenior-level Full TimeArlington/Rosslyn, Virginia, United States; Baltimore, Maryland, …1d ago
-
Networking Engineer IV USD 140K-214KBash | Cisco | Conformance testing | Hypervisors | IGMPCareer development and training opportunities | Education assistance | Fitness reimbursement | Flexible work schedules | Paid parental leaveSenior-level Full TimeUS-Maryland-Hunt Valley1d ago
-
Infrastructure Engineer - Security & Compliance USD 130K-225KAccess Management | Ansible | CI/CD | CIS | CIS Controls401k match | Dental insurance | Life insurance | Long-term disability | Medical insuranceMid-level Full TimeNew York1d ago
-
Senior DevSecOps Platform Engineer USD 192K-353KAWS | Alpine Linux | Ansible | Azure | BashHealth insurance | Holiday pay | Learning and development | Life insurance | Long-term disabilitySenior-level Full TimeUSA-MD-California1d ago
-
Senior Cyber Security Engineer USD 128K-214K800-137 | 800-37 | AWS | Continuous Monitoring | IAT LevelSenior-level Full TimeUSA-VA-Chantilly1d ago
-
Application Security Engineer USD 100K-215KAWS | Artificial Intelligence | Azure | CI/CD | Code reviewMid-level Full TimeTysons Corner, VIRGINIA, United States1d ago
-
Senior Cyber Security Engineer / CSET Team USD 127K-212KActive Directory | Adversarial Emulation | Application Security | Command and control | Cybersecurity401k match | Dental insurance | Life insurance | Medical insurance | Paid HolidaysSenior-level Full TimePatuxent River, MD, United States2d ago
-
Mid-level Full TimeArlington, VA, United States2d ago