Customer Solutions Redress Administrator

Tasks

• Communicate with customers via telephone
• Correct errors across customer financial products
• Follow processes to meet targets
• Manage time and priorities
• Provide outstanding customer experiences
• Resolve customer redress cases

Perks/Benefits

• Flexible working
• Holiday plus bank holidays
• Hybrid work
• Job share
• Pension contribution
• Private health cover

Skills/Tech-stack

Customer Service | Microsoft Excel | Microsoft Teams | Process adherence | Telephony Communication | Time management